Need help with something?
This is the contact center: what the platform is in a nutshell, who can assist you inside a partnership, and how to reach the support team when you need us.
The platform in a nutshell
IGT is a marketplace that connects businesses to form partnerships. You publish a project or request to join someone else's, and once matched, the whole deal lives in one place.
Marketplace
Projects published with their country, category and requirements up front, so you can filter and compare before committing.
Workspace
Every partnership gets its own workspace: roadmap with milestones, messaging, documents, invoices and a journal of everything that happens.
Electronic contracts
Agreements are signed electronically with a full audit trail — signature, IP and content hash. If a term matters, it becomes a clause.
Simple subscription
A flat subscription gives you access; deal-related fees are transparent and published on the charges page.
Help inside your workspace
You are never alone in a deal. Two levels of assistance are built into every partnership:
Your assigned coordinator
Partnerships are overseen by a coordinator assigned by IGT: a real person who follows your roadmap, keeps both sides moving, answers questions inside the workspace and acts as mediator if a dispute arises. For anything about the deal itself, the coordinator is your first point of contact.
The administrators
IGT administrators handle everything around the deal: invoices and billing, account questions, user reports and disputes that need escalating beyond mediation. They see every workspace and can step in when a coordinator requests it — or when you do.
Mandates and intermediaries
Project owners and partners do not have to carry out the project alone. Each side can designate intermediaries — with roles such as mandate, broker, financer, investor or trader — to help execute their part of the deal, each with an agreed share of the operation.
Confidentiality is built in per side: you only see the intermediaries you associated, and the other party's intermediaries remain confidential to you. Documents can be shared with your own intermediaries selectively, and each intermediary only sees their own participation.
You associate an intermediary from the workspace itself — the other members are notified, and the coordinator and administrators always keep full visibility.
Contact us
Check the help center first — it speedily answers most questions. If you need to get in touch, pick the channel that fits:
Support tickets
Members can open a ticket from their panel — attach files, link it to one of your projects and follow the staff replies until it is resolved.
Help center
Guides and articles about partnerships, roles, profiles and subscriptions — searchable and public.
Not a member yet?
If you would like more information about the platform or have a question before signing up, send us a message and we will get in contact.
You can also write to us directly at support@igt-cash.com.
Popular questions
New to IGT?
Read the getting-started guide to see how projects, partnerships, contracts and coordinators fit together.