Before you write
Many answers are already in the help center. Under Help & Support in the side menu, click Search articles, or browse the categories.
Opening a ticket
- Go to Help & Support and click Open a Ticket.
- Write a short subject.
- If it concerns one of your projects, choose it under Related Project.
- Choose the priority: Low, Normal, High or Urgent.
- Describe the problem in detail and click Submit Ticket.
To help us help you faster, include what you were trying to do, what happened, the date and, if possible, the invoice, cheque or partnership number.
Following your ticket
Your tickets are under My Tickets on the Help & Support page.
| Status | What it means |
|---|---|
| Open | We have received it. |
| In Progress | The team has replied and is working on it. |
| Resolved | The team considers the problem solved. |
| Closed | The ticket is finished. |
When the team replies, you receive a notification and an email. You can answer from the ticket and attach a file (PDF, Word, image or ZIP, up to 10 MB).
Once your problem is solved, you can click Close Ticket. If a problem comes back after the ticket is closed, open a new one.
If you have no account or cannot sign in
Use the form on the website's Contact page, or write to support@igt-cash.com.
Problems inside a partnership
- For day-to-day questions about your partnership, write to your coordinator in the Workspace.
- For a conflict with the other party, open a dispute.
- For a person's conduct, use Report.
See Disputes and reporting a user.
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